Complimentary Registration Sponsored By Journey Outlook, Higher Expertise, and Monitor Hospitality Software program
Kennedy Coaching Community Inc. (KTN) introduced right now the subject for Doug Kennedy’s subsequent coaching webcast, which this month includes a hospitality theme: Bringing Out The Finest In Our Visitors Brings Out The Finest In Ourselves, scheduled for Monday, June 12 from Midday – 12:40pm. REGISTER HERE
Based on Doug, “Most company don’t begin their day with the intention to complain, whine, and create battle. Nonetheless, the challenges alongside the way in which can deliver out the worst facet of even the nicest personalities.”
This KTN coaching webcast will assist your staff notice that when lofty expectations for the right trip or enterprise journey meet the truth of right now’s worrying journey experiences, company typically seem like cranky, rude, impolite, or downright imply. Throughout these encounters, we within the hospitality business have two selections: be reactive and deal with others the way in which they’re treating us or do all we will to “flip their vibe!”
This webcast additionally covers:
- Nurturing empathy by higher understanding company’ journey intentions.
- How bringing out one of the best in others makes work extra rewarding and enjoyable.
- Hospitality begins within the coronary heart of the home.
- Creating constructive first impressions that set the tone for visitor experiences.
- Powering up your positivity.
Doug’s month-to-month sequence of stay webcast coaching occasions give attention to matters associated to hospitality excellence, reservations, and resort group/occasion gross sales. In creating this sequence, Doug is drawing on content material from his on-site coaching applications and convention keynote shows, whereas additionally that includes the most recent coaching techniques from his month-to-month lodging business coaching articles.
Those that register however can not attend will obtain a hyperlink to view the recordings. The audience is anybody who’s involved in upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging business.
“We’re grateful to the generosity of our sponsors who’ve allowed us to supply complimentary admission,” stated Kennedy. “It takes plenty of time to design, promote, and ship these occasions, and so we’d usually cost not less than $99 registration per individual, however this sequence is now utterly free to all.”
Sponsors embody: Journey Outlook, the one KTN Licensed name heart, Higher Expertise, a subscription-based expertise acquisition firm serving the lodging sector, and Monitor Hospitality Software program, a TravelNet Resolution, whose merchandise embody a PMS and CRM.
Complimentary registration may be accessed at www.KTNwebcast.com Listed below are further matters and dates scheduled to this point.
How Lodge Salespeople Can Proactively Generate Extra Income
Friday, July 14 (Midday EDT)
Though most motels are experiencing a rebound, this webcast is for sensible gross sales leaders who’re all the time seeking to generate extra income. Lately on the click on of some buttons, one purchaser can ship an RFP to a dozen or extra properties. Consequently, resort salespeople really feel spammed by inbound leads, whereas patrons really feel spammed by generic proposals. Throughout this webcast, Doug will deal with present challenges that resort salespeople face, together with sensible gross sales habits to beat them to seize extra enterprise.
- How bringing out one of the best in others makes work extra rewarding and enjoyable.
- Establishing new gross sales habitudes for this new gross sales habitat.
- You “love” your gross sales CRM, proper? 😊 How you can get it to do the three most essential issues a salesman wants it to do.
- How you can handle the flood of inbound RFPs brought on by the digitalization of the resort gross sales course of.
- Placing the folks components again into the guts of gross sales processes.
- Utilizing a tech-for-touch strategy to higher join with callers.
- Proactive prospecting: analysis earlier than you attain out.
Reservations Gross sales: Bear in mind, Ring-Ring Means Cha-Ching!
Friday, August 18 (Midday EDT)
Good income and advertising and marketing leaders know that regardless of the longstanding rumors of its demise, the voice reservations (distribution) channel is alive and thriving. Vacation spot-type resorts, luxurious properties, trip rental companies, and boutique motels all know this. Nonetheless, even at branded, select-service motels, the entrance desk affiliate will let you know there are many individuals who need to converse with somebody onsite. What’s extra, right now’s reservation lead is commonly disguised as “Hello, I’m procuring on-line, and I simply have a fast query about…” On the opposite facet of the motion, right now’s reservations (and entrance desk) workers are sometimes slowed down doing admin-type work, akin to checking on-line bookings, getting into rooming lists, answering in-app messages (in OTA’s), or researching fee points. All too typically, these incoming calls may really feel like interruptions. On this webcast, Doug covers:
- Telephone calls are alternatives, not interruptions.
- The 4 explanation why right now’s pre-informed company nonetheless name earlier than reserving on-line.
- Key questions for beginning conversations with web shoppers who’ve known as so we will finish the dialog with a affirmation quantity. (Versus dropping the sale to an OTA or one other firm.)
- Utilizing a storytelling promoting strategy to promote the expertise and never simply lease beds.
- Securing the sale: major and secondary closing strategies.
Practice Your Staff To Use The Language of Hospitality
Monday, September 11 (Midday EDT)
Actually, the meant service “fashion” is a bit completely different in line with every resort’s classification. For instance, “life-style” and a few “boutique” motels could be striving for a extra genuine, real, and even perhaps “hip” or “edgy” visitor expertise, whereas ultra-luxury motels may attain for a extra conventional, formalized visitor communications fashion. It doesn’t matter what your model’s requirements are, changing these frequent phrases with phrases that higher convey the spirit of hospitality will assist create constructive emotional reactions, enhance visitor satisfaction, and encourage constructive on-line critiques. On this webcast, Doug will evaluate generally heard phrases together with higher, extra heartfelt alternate options. A couple of of the numerous examples embody changing:
- Checking in?
- Only one?
- I’ll must examine on that for you.
- No drawback.
- All we now have left is…
- How you can say “no, we will’t” in a extra constructive approach.
- Presenting fee fences in a approach that minimizes objections.
For added particulars, contact KTN at [email protected] or by cellphone (01) 954.533.9130 www.kennedytrainingnetwork.com
About Kennedy Coaching Community Inc.
KTN is the lodging and hospitality business’s greatest supply for resort coaching applications and supportive providers in matter areas of resort gross sales, catering/occasion gross sales, resort reservations gross sales, and hospitality & visitor service excellence. KTN President Doug Kennedy has been a fixture on the lodging and tourism convention talking circuit for many years. Hoteliers worldwide learn his month-to-month resort, tourism and hospitality business gross sales coaching articles on this publication and elsewhere. Go to www.kennedytrainingnetwork.com or name (01) 954-533-9130.
