Barcelona – In response to the quickly rising journey market and the growing demand for optimum visitor expertise in lodges, Shiji ReviewPro is proud to announce the launch of its Visitor Expertise Benchmark for the primary quarter of 2023.
Analyzing over 2 million evaluations from 9,500 lodges in all areas, from Asia Pacific to the Americas, the report gives a complete snapshot of visitor experiences in 3 to 5-star lodges. This pioneering benchmark evaluation provides hoteliers invaluable insights into visitor satisfaction traits and gives a comparative measure towards present business requirements.
Key findings from the Q1 2023 report embrace:
- World Evaluate Index (GRI) elevated in Q1 2023, with 5-Star lodges outperforming different classes.
- The Asia Pacific area leads in evaluation quantity will increase, exhibiting a 69.1% progress from Q1 2022, to Q1 2023, although nonetheless beneath pre-pandemic ranges.
- Reserving.com dominates on-line evaluations with a 43.5% share, adopted by Google and TripAdvisor.
- Regardless of Reserving.com’s excessive market share, its low supply index impacts total evaluation scores.
- Room and Worth indexes had been among the many lowest, whereas Location and Cleanliness indexes scored the best.
- TripAdvisor leads in positivity, Reserving.com in negativity, however 74.7% of evaluations stay optimistic.
- World lodges responded to 62.2% of evaluations in Q1 2023, with five-star lodges main in responsiveness.
Understanding how one’s resort is performing towards the worldwide or regional business is the key of most of the world’s finest hoteliers. By publishing the worldwide benchmarks per area, we purpose to equip hoteliers with insights on how they’ll provide one of the best service. Those that prioritize high quality service are typically probably the most profitable. Michael Kessler, CEO of Shiji ReviewPro
The total Benchmark report is accessible without spending a dime to all subscribers. To learn the report, obtain right here.
About Shiji
Shiji Group gives software program options and providers for the hospitality, meals service, retail and leisure industries, starting from resort administration options, to meals and beverage and retail programs, cost gateways, information administration, on-line distribution and extra. Based in 1998 as a community options supplier for lodges, Shiji Group at the moment contains 5,000 staff in 80+ subsidiaries and types, serving over 91,000 lodges, 200,000 eating places and 600,000 stores.
About Shiji Group
Shiji Group is a multi-national know-how firm that gives software program options and providers for enterprise corporations within the hospitality, meals service, retail and leisure industries, starting from hospitality know-how platform, resort administration options, meals and beverage and retail programs, cost gateways, information administration, on-line distribution and extra. Based in 1998 as a community options supplier for lodges, Shiji Group at the moment contains over 5,000employees in 80+ subsidiaries and types in over 23 nations, serving greater than 91,000 lodges, 200,000 eating places and 600,000 stores.
For extra info go to: shijigroup.com.
Zoe Koumbouzi
Director of Product Advertising at Shiji Group
