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What are the Rights of Air Passengers?

Flight Delayed or Canceled? Right here’s What You Have to Know About Your Air Passenger Rights

With journey again on full throttle, you must know your rights as an air passenger.
by | Might 24, 2023

There are one million issues that might go incorrect if you journey, however some which might be going to harm probably the most are immigration issues for worldwide journey, flight delays, or worse, cancellations. In instances like this, what do you have to be doing? Right here’s a fast rundown of your rights as an air passenger primarily based on the Air Passenger Invoice of Rights or Joint DOTC-DTI Admin Order No. 01:


What are the main rights of an air passenger?

As an air passenger, you could have three main rights:

  • Proper to be supplied with correct info earlier than buy
  • Proper to obtain the complete worth of the service bought
  • Proper to compensation


What are the rights underneath the Proper to Obtain the Full Worth of the Service Bought?

  • Proper to be processed for check-in – a passenger will not be thought-about late or a no-show, or denied check-in in the event that they arrive within the check-in space no less than one hour earlier than the Estimated Time of Departure (ETD)
  • Proper to Adequate Processing Time
    • For worldwide flights, check-in counters should be open no less than two hours earlier than ETD
    • There should be a separate devoted counter for flights nearing the check-in deadline to facilitate passengers one hour earlier than the printed ETD
    • There should be no less than one check-in counter for senior residents, PWDs, and individuals requiring particular help or dealing with
  • Proper to Board Plane for the Objective of Flight – a passenger can’t be denied the proper to board the plane with out his consent besides when there’s an overbooking or for authorized or different legitimate causes.
    • In case of overbooked flights, the public sale system should be adopted. Both the airline should search for volunteers who’re prepared to surrender their seats or improve the compensation bundle till the required variety of volunteers is met.


What occurs when my flight is canceled?

In case of a canceled flight, you could have the Proper to Compensation and Facilities:

Conditions of Cancellation Rights of Passengers
Canceled flight 24 hours earlier than the estimated time of departure, attributable to the air service
  • Be notified beforehand of the very fact of cancellation
  • Rebook or reimburse the passenger, on the possibility of the latter
Lower than 24 hours earlier than the flight
  • To be notified of the very fact of cancellation
  • Proper to facilities (resort lodging, meals, beverage, and so forth.)
  • Reimbursement of the fare, surcharges and taxes, and different optionally available charges
  • Endorsement to a different service with out further charges or paying any fare distinction
  • Guide a ticket with out further cost
As a consequence of different causes (i.e. drive majeure, security and/or safety causes) Reimburse the complete worth of fare


What occurs when my flight is delayed?

In case of a delayed flight, listed here are your rights underneath Compensation and Facilities:

Hours of Delay Rights of Passengers
Terminal delay no less than three hours after ETD
  • To avail of refreshments or meals
  • To free cellphone calls, texts, or emails, and first assist if obligatory
  • To rebook or refund his/her ticket
  • To be endorsed to a different service
Terminal delay no less than six hours after ETD
  • Take into account the flight canceled for the aim of availing the rights and facilities offered for in case of precise cancellation
  • Extra compensation that’s equal to the least worth of the sector delayed
  • Board the flight if it takes place greater than six hours after the ETD and the passenger has not opted to rebook and/or refund
Tarmac delay of no less than two hours after ETD Proper to be given ample meals and beverage


What if my baggage will get delayed, misplaced, or broken?

For delayed, misplaced, or broken baggage, you could have the proper to:
  • Learn of the very fact of off-loading
  • A Php 2,000 compensation for each 24 hours of delay
  • Refund of checked baggage charges in case your baggage isn’t delivered inside 24 hours from the arrival of your flight
For damages:
  • Home flights: you could have the proper to a most quantity equal to half of the quantity within the related conference (for worldwide flights) in its Peso equal
  • Worldwide flights: the related conference shall apply
For loss:

Presumption of loss shall apply. If after a interval of seven days, you must have acquired the bags and it isn’t delivered, it’s presumed misplaced.


In case of dying or bodily damage, what are the rights of a passenger?

  • Worldwide flights: related conference and inter-carrier agreements apply
  • Home flights: the compensation is predicated on the stipulated quantity within the related conference which governs worldwide flights


How do I declare my Compensation?

As a passenger, you even have the Proper to Quick Cost of Compensation. It should be accessible to the affected passenger:

  • On the air service’s counters on the airport on the date when the incident occurred, or
  • On the essential workplace or any department of the air service, on the discretion of the passenger.

It shall be accessible within the following modes:

  • Tendering a examine
  • Money
  • Doc obligatory to assert the compensation advantages. It shall be convertible to money inside 15 days from the date the event occurred.


For considerations concerning the Air Passenger Invoice of Rights, you might ask for help from the Civil Aeronautics Board (CAB) personnel stationed at sure airports. You might also ship an electronic mail to or


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