Complimentary Registration Sponsored by Journey Outlook, Higher Expertise, and Monitor Hospitality Software program
Kennedy Coaching Community Inc. (KTN) introduced right this moment the subject for Doug Kennedy’s subsequent coaching webcast: Maximizing Textual Gross sales & Service, which can prepare your crew on utilizing customized, persuasive writing for chat, e mail, and in-app messages. This webcast is scheduled for Friday, Might 12 from Midday – 12:40pm. REGISTER HERE
In line with Doug, “The fact is that almost all reservations workplaces have change into ‘contact facilities,’ as a result of most brokers are spending as a lot time typing than speaking nowadays.”
This KTN coaching webcast will assist your crew safe extra bookings by means of customized textual message exchanges, similar to when fielding inbound e mail inquiries, speaking by way of chat, and responding to in-app platform messaging (on Expedia, AirBnB, VRBO, Reserving). The webcast additionally trains your crew on the right way to ship customized follow-up emails to callers who’re however not but able to ebook.
“Lots of right this moment’s direct reserving leads arrive as inbound textual messages, disguised as ‘fast questions’ a couple of characteristic, amenity or lodging kind,” says Kennedy. “Personalised responses will all the time stand out, constructing confidence and inspiring the sender to ebook with you vs. the numerous others listed of their search outcomes.”
Kennedy’s webcast may even encourage reservations brokers to ship customized follow-ups. “Though it’s good to have, you don’t want a complicated reservations CRM to make use of proactive follow-up as a direct reserving instrument. It begins with coaching your brokers to easily say, “Let me ship you our direct contact data so we will help you in finalizing plans if you end up prepared…”
Doug’s month-to-month collection of dwell webcast coaching occasions concentrate on matters associated to hospitality excellence, reservations, and resort group/occasion gross sales. In creating this collection, Doug is drawing on content material from his on-site coaching packages and convention keynote displays, whereas additionally that includes the most recent coaching techniques from his month-to-month lodging business coaching articles.
Those that register however can not attend will obtain a hyperlink to view the recordings. The audience is anybody who’s fascinated about upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging business.
“We’re grateful to the generosity of our sponsors who’ve allowed us to supply complimentary admission,” mentioned Kennedy. “It takes numerous time to design, promote, and ship these occasions, and so we’d usually cost a minimum of $99 registration per particular person, however this collection is now utterly free to all.”
Sponsors embody: Journey Outlook, the one KTN Licensed name middle, Higher Expertise, a subscription-based expertise acquisition firm serving the lodging sector, and Monitor Hospitality Software program, a TravelNet Resolution, whose merchandise embody a PMS and CRM.
Complimentary registration might be accessed at www.KTNwebcast.com Listed here are further matters and dates scheduled thus far.
Hospitality Coaching: Bringing Out The Finest In Others, Brings Out The Finest In Ourselves
Monday, June 12 (Midday EDT)
Most company don’t begin their journey day with the intention to complain, whine, and create battle. Nevertheless, when their lofty expectations for the proper trip or enterprise journey meet with the truth of right this moment’s tense journey experiences, we regularly encounter the worst facet of the nicest personalities. There are two selections: be reactive and deal with others the best way they’re treating you or flip their vibe. This webcast covers:
- How bringing out the very best in others makes work extra rewarding and enjoyable.
- Hospitality begins within the coronary heart of the home.
- Creating constructive first impressions that set the tone for visitor experiences.
- Nurturing empathy by higher understanding company’ journey intentions.
- Powering up your positivity.
- You gotta be right here 40 hours per week anyway; why not make the very best of it?
How Lodge Salespeople Can Proactively Generate Extra Income
Friday, July 14 (Midday EDT)
Though most motels are experiencing a rebound, this webcast is for good gross sales leaders who’re all the time seeking to generate extra income. As of late on the click on of some buttons, one purchaser can ship an RFP to a dozen or extra properties. Consequently, resort salespeople really feel spammed by inbound leads, whereas patrons really feel spammed by generic proposals. Throughout this webcast, Doug will deal with present challenges that resort salespeople face, together with sensible gross sales habits to beat them to seize extra enterprise.
- How bringing out the very best in others makes work extra rewarding and enjoyable.
- Establishing new gross sales habitudes for this new gross sales habitat.
- You “love” your gross sales CRM, proper? 😊 The way to get it to do the three most essential issues a salesman wants it to do.
- The way to handle the flood of inbound RFPs attributable to the digitalization of the resort gross sales course of.
- Placing the folks elements again into the guts of gross sales processes.
- Utilizing a tech-for-touch strategy to raised join with callers.
- Proactive prospecting: analysis earlier than you attain out.
Reservations Gross sales: Bear in mind, Ring-Ring Means Cha-Ching!
Friday, August 18 (Midday EDT)
Good income and advertising leaders know that regardless of the longstanding rumors of its demise, the voice reservations (distribution) channel is alive and thriving. Vacation spot-type resorts, luxurious properties, trip rental businesses, and boutique motels all know this. Nevertheless, even at branded, select-service motels, the entrance desk affiliate will inform you there are many individuals who wish to communicate with somebody onsite. What’s extra, right this moment’s reservation lead is usually disguised as “Hello, I’m buying on-line, and I simply have a fast query about…” On the opposite facet of the motion, right this moment’s reservations (and entrance desk) workers are sometimes slowed down doing admin-type work, similar to checking on-line bookings, getting into rooming lists, answering in-app messages (in OTA’s), or researching cost points. All too typically, these incoming calls may really feel like interruptions. On this webcast, Doug covers:
- Telephone calls are alternatives, not interruptions.
- The 4 explanation why right this moment’s pre-informed company nonetheless name earlier than reserving on-line.
- Key questions for beginning conversations with web shoppers who’ve known as so we will finish the dialog with a affirmation quantity. (Versus shedding the sale to an OTA or one other firm.)
- Utilizing a storytelling promoting strategy to promote the expertise and never simply lease beds.
- Securing the sale: major and secondary closing strategies.
For added particulars, contact KTN at [email protected] or by telephone (01) 954.533.9130 www.kennedytrainingnetwork.com
