UTRECHT, The Netherlands – BCD Journey lately surveyed greater than 900 enterprise vacationers in North America and Europe who rented a automobile a minimum of as soon as final 12 months. The survey checked out traveler habits and satisfaction in addition to traits in automobile rental for enterprise journey. Based on the survey, most enterprise vacationers lease a automobile to go to their firm’s workplace, meet with purchasers or present onsite service. A very powerful causes for renting a automobile as a substitute of utilizing different technique of transportation are comfort (64%), pace (36%), lack of options (32%) and value (30%).
Coverage
Corporations apply a wide range of coverage measures for financial savings and sustainability. Over half of vacationers report their corporations encourage refueling rental automobiles earlier than returning (64%) and sharing a rental automobile with colleagues (53%). Solely 4% say their firm’s coverage encourages renting electrical automobiles.
Resolution-making
Firm coverage (69%) has the most important affect on vacationers’ automobile rental alternative. Different elements embody the comfort of the pick-up location (46%), value (34%) and loyalty applications (33%). Sustainability not often impacts their alternative: solely 9% take sustainability into consideration, whereas 70% by no means or not often consider sustainability when deciding on a automobile.
Reserving
Nearly all of enterprise vacationers guide rental automobiles by way of their firm’s on-line reserving software (88%), whereas 13% guide through a journey agent and 12% guide through the automobile rental web site. Intermediate/normal automobiles are rented most frequently (66%), adopted by compact/financial system automobiles (19%). SUVs are rented by solely 3%.
Conduct
When deciding on extra automobile rental companies, vacationers primarily go for comfort. 1 / 4 make use of pick-up and drop-off at completely different places. Prepaying for gas, returning the automobile with an empty tank and shopping for insurance coverage from a automobile rental provider are utilized by a tenth.
Electrical automobiles
Remarkably, 81% by no means lease an electrical automobile on a enterprise journey. That is primarily due to advanced logistics (46%), low availability on the rental location (35%) and brief vary (33%), whereas 12% report their firm’s coverage doesn’t embody electrical automobiles. Those that lease electrical automobiles are motivated by sustainability (51%), their need to strive an electrical automobile (29%) and vast availability on the rental location (24%).
Dangers
With regards to dangers, 39% of vacationers have skilled dangerous conditions when driving a rental automobile. Essentially the most regularly reported dangers fluctuate from driving whereas drained, after a long-haul flight or in unfamiliar location, to encountering dangerous climate and automobile issues. Automotive accidents and stolen automobiles are reported very not often.
Traveler satisfaction
Round eight in 10 vacationers are pretty to extraordinarily glad with their firm’s automobile rental coverage and suppliers. The bulk (64%) have skilled no points with their firm’s automobile rental coverage previously twelve months. Nonetheless, in the case of automobile rental suppliers, virtually a 3rd complain about low fleet availability (33%) and availability of the popular automobile kind (29%).
This survey reveals there’s nonetheless a major problem in the case of selling using electrical automobiles (EVs) for enterprise journey. This displays the broader challenges of infrastructure and vary that impression the uptake of EVs basically. However, transferring from petrol automobiles to electrical will change into more and more necessary as new laws requires corporations to measure and report the carbon emissions of their enterprise journey. Olivia Ruggles-Brise, BCD’s vice chairman of Sustainability
Listed below are some recommendations on what corporations can do:
- Begin by making EVs obtainable to these vacationers who want to lease them.
- Establish places the place charging infrastructure is superior.
- Encourage vacationers to strive EVs in these places.
- Present additional steering on the advantages and alternatives of EVs with a view to construct consciousness and confidence.
BCD is dedicated to offering purchasers with the insights, instruments and assist they should keep forward of the curve. The corporate has all the time been on the forefront of sustainable enterprise journey and gives a variety of options to assist purchasers take motion in direction of reaching their carbon discount objectives.
To view the total automobile rental survey report, click on right here.
About BCD Journey
BCD Journey helps corporations journey good and obtain extra. We drive program adoption, value financial savings and expertise retention by way of digital experiences that simplify enterprise journey. Our 13,000 devoted staff members service purchasers in 170+ international locations as we form a sustainable future for enterprise journey. For extra data, go to www.bcdtravel.com.
About BCD Group
BCD Group is a market chief within the journey business. The privately owned firm was based in 1975 by John Fentener van Vlissingen and consists of BCD Journey, its subsidiaries BCD Conferences & Occasions and Advito, and Park “N Fly. For extra data, go to www.bcdgroup.com.
Janneke Kraanen
Supervisor, PR & Content material Creation
