Uncover how Comwell Motels leveraged iVvy to overtake their assembly and occasion administration techniques, reaching outstanding effectivity and a dedication to sustainability.
Background
Comwell Motels, a famend hospitality chain in Denmark, has persistently set the benchmark for excellence within the assembly and occasion trade. With a strategic deal with sustainable practices and modern service, Comwell has redefined the requirements for internet hosting company and personal occasions. Their state-of-the-art assembly areas, unfold throughout numerous picturesque areas, supply a novel mix of recent facilities and serene environments catering to numerous shoppers. From intimate boardroom conferences to grand company conferences, Comwell’s dedication to distinctive service, environmental duty, and technological integration has positioned them as a frontrunner within the trade.
This case research dives into the intricacies of Comwell’s strategy to assembly and occasion administration, exploring how their forward-thinking methods and a spotlight to element have resulted in unparalleled buyer satisfaction and trade recognition.
Challenges
Comwell Motels recognised the necessity for a major overhaul within the administration of their assembly and occasions enterprise. Working with a system that had been in place for 20 years, the corporate confronted challenges in adapting to the quickly evolving calls for of the hospitality trade. There was a company-wide want for innovation, notably by way of digitisation and sustainability, with key challenges together with:
– Outdated Administration System: Comwell’s present system, used for Gross sales, Catering, Level of Sale (POS), and Property Administration System (PMS), was now not environment friendly. It lacked the flexibleness and superior options wanted to cater to fashionable occasion administration necessities.
– Want for Specialised Options: Comwell’s administration sought a extra targeted strategy, preferring a associate devoted to gross sales and catering reasonably than one with a broader, however much less specialised, product vary.
– Sustainability and Digitisation: A vital a part of Comwell’s imaginative and prescient for the longer term concerned integrating sustainable practices and digitising operations. This included making a paperless atmosphere each in front-of-house and back-of-house operations, aligning with the management’s imaginative and prescient for environmental duty.
– Altering Client Calls for: Over current years, demand for Comwell’s assembly areas surged, with company, tutorial, and social teams competing for venues. The rise in personal occasions and short-lead-time bookings, mixed with the challenges in room availability, underscored the necessity for extra environment friendly, customer-centric service fashions.
– Imaginative and prescient for On-line Reserving: Recognising the shift in client behaviour and preferences, Comwell aimed to turn out to be the primary firm in Denmark to supply on-line reserving for assembly areas, reflecting a forward-thinking strategy to service supply.
The first goal for Comwell was to transition to a brand new, extra environment friendly conferences and occasions administration system that prioritised sustainability and digitisation. This transformation aimed to reinforce buyer expertise, streamline operations, and place the lodge chain as a frontrunner in sustainable and technologically superior occasion administration.
Answer
Comwell Motels launched into a transformative journey by turning into the primary hotelier in Denmark to undertake iVvy venue administration software program. This choice marked a major milestone of their technique to modernise and streamline their assembly and occasion administration system.
In collaboration with iVvy’s builders, Comwell undertook a complete improve of its techniques. The combination concerned leveraging iVvy’s open API, which facilitated seamless connectivity with Comwell’s newly up to date Property Administration System (PMS), Level of Sale (POS), and spa techniques. iVvy was applied because the central conduit for all gross sales actions at Comwell. This integration meant that each communication, whether or not by their web sites, Central Reservation System (CRS), telephone, or e mail, together with the Request for Proposal (RFP) course of, flowed by a unified channel.
The iVvy system empowered Comwell’s convention division employees to independently create and ship quotes to prospects, eliminating the necessity for managerial approval for every supply. This strategy not solely sped up the response time but additionally enhanced buyer satisfaction. Recognising that the success of the system trusted its customers, Comwell additionally undertook intensive coaching periods with iVvy which started three to 4 months earlier than the system went reside, making certain a easy transition from the previous to the brand new system. Extra on-site coaching periods have been held three weeks earlier than the launch, specializing in sensible points reminiscent of bill era and report creation. Coaching was not restricted to the gross sales workforce. Lodge cooks and restaurant managers have been additionally included, enabling the Meals & Beverage (F&B) groups to be well-informed about upcoming conferences and occasions to facilitate superior menu preparation. By informing and getting ready each employees member in regards to the change and its implications for his or her every day routines, Comwell ensured a cohesive and knowledgeable strategy in the direction of using the brand new system. This all-encompassing technique was aimed toward constructing a unified framework for lodge operations and methods.
Outcomes
Implementing iVvy throughout Comwell’s multi-property assembly and occasion areas has led to vital enhancements in operational effectivity and workforce collaboration. The cloud-based nature of the system permits for efficient multitasking and real-time updates throughout the gross sales and catering workforce.
Crew members can now deal with communications with a number of leads concurrently, because of the flexibility to open a number of tabs within the system. This function permits for a seamless transition between duties with out dropping observe of ongoing alternatives.
A key achievement for Comwell Motels has been the numerous strides made in the direction of its sustainability objectives and the creation of a paperless atmosphere. Compatibility with units like iPads has been notably useful for the waitstaff, who use it extensively. The digital nature of the iVvy system has considerably decreased Comwell’s reliance on paper. The usage of digital run sheets in iVvy ensures that any adjustments made to a reserving are immediately seen to the complete workforce, making certain everyone seems to be all the time knowledgeable and on the identical web page.
The adoption of iVvy has not solely streamlined operations but additionally led to measurable enhancements in numerous points of Comwell’s enterprise, together with:
– Elevated Effectivity in Job Completion: Computerized duties associated to confirmed bookings are actually accomplished 40-50 seconds faster than earlier than.
– Time Financial savings per Reserving: The net reserving system saves roughly 7-10 minutes of labor per reserving.
– Vital Discount in Paper Consumption: There was an over 25% discount in paper utilization, underlining the success of Comwell’s transfer in the direction of sustainability.
– Quicker Report Technology: The time required to generate studies has been halved, enhancing back-end effectivity.
iVvy & Comwell: Sustainable Options for Lengthy-Time period Success
Comwell Motels’ adoption of the iVvy system exemplifies a profitable digital transformation within the hospitality trade, reaching outstanding operational effectivity, enhanced workforce collaboration, and vital strides in the direction of sustainability and a paperless atmosphere. This initiative not solely units a brand new benchmark in occasion administration but additionally underscores the facility of embracing know-how and innovation for enterprise excellence.
About iVvy
iVvy is a number one international SaaS cloud-based know-how answer designed to streamline reserving and occasion administration operations for venues worldwide. Our complete platform affords a variety of highly effective options, together with on the spot reserving performance and centralised operate diary, to reinforce the effectivity and productiveness of venue operators.
With an built-in income administration and distribution platform, iVvy equips resorts, eating places, stadiums, and universities with the mandatory instruments to seamlessly handle inquiries, bookings, and occasion logistics. Together with superior reporting and analytics options, iVvy affords venues higher visibility into their enterprise efficiency. This invaluable information empowers decision-makers to make knowledgeable decisions, optimise income, and maximise the utilisation of group rooms, assembly areas, and occasion amenities.
iVvy’s scalable options cater to the distinctive wants of the journey, MICE, and occasions industries. Our international workforce, obtainable 24/7, offers devoted help to shoppers in 5 international locations, making certain seamless operations and immediate help each time required.
We’re proud to serve a few of the world’s most famed hospitality teams, main companies, journey corporations, governments, associations, stadiums, universities, and nonprofit organisations.
To study extra about iVvy and our complete product suite, go to ivvy.com
