Meet Jordan Caillet, the EHL alumnus who reworked his ardour for luxurious craftsmanship right into a profession at Chopard underneath the watchful steering of Caroline-Marie Scheufele. This dynamic hyperlink between EHL and Chopard exemplifies the fusion of hospitality and luxurious, as Jordan’s position as a Shopper Expertise Coordinator demonstrates. Be part of us as we discover his journey and insights into the world of Chopard, and the way EHL performed a vital position in shaping his path.
The Chopard connection: an invite to excellence
Passionate. Motivated. . That’s how Caroline-Marie Scheufele, member of the proprietor household describes EHL alumnus Jordan Caillet. The Swiss graduate met Caroline-Marie in November 2021 when the well-known watchmaking and jewellery Maison staged a pop-up occasion on the Lausanne campus: One Day with Chopard.
I signed up for 2 tasks provided by the Maison to college students: The Manufacture Go to and the Thriller Purchasing Problem for the retail division. Ultimately, my ardour for watches resulted in an invite to go to the producer in Meyrin, Geneva and finally acquired me concerned within the Maison’s tasks: I could not have wished for something higher.
On the again of that, Jordan turned an envoy for the model on campus as a part of EHL Alliance.
Throughout that point, I used to be additionally chosen to take part within the Thriller Purchasing Problem for the retail division alongside 5 different college students. Whereas I can not disclose the specifics of this mission, it is price noting that I needed to current the outcomes to the retail staff and to some members of the Household. After this presentation, Chopard provided him a place as a Shopper Expertise Coordinator.
I really feel when persons are good, says Caroline-Marie.
Since beginning on the firm in October 2022, Jordan has discovered why the smooth expertise he acquired at EHL are so important to the posh business, as he explains right here…
What does it imply to be a Shopper Expertise Coordinator at Chopard?
I am working at Chopard Headquarters inside the gross sales and retail division, main visits for VIP finish purchasers and retailers throughout the 2 manufacturing websites in Meyrin (Canton of Geneva) and Fleurier (Canton of Neuchâtel).
I am additionally liable for enhancing the client expertise throughout their visits to Chopard’s manufactures. This entails brainstorming artistic concepts to personalize the expertise in response to every shopper’s distinctive profile, with the last word objective of constructing it as mind-blowing and immersive as potential.
What makes this position particularly fascinating is the popularity that hospitality has turn out to be an indispensable element altogether. To excel in offering distinctive buyer experiences, understanding our purchasers, their cultures, and tailoring their interactions accordingly is essential. I deeply worth the belief that the administration locations in me to refine the shopper expertise, drawing upon my background in hospitality to make sure an tailored welcome.
The essence of my position lies in delivering a wholeheartedly immersive and customized expertise to every shopper.
What’s it wish to work for a family-owned firm?
Being a part of a family-owned and run firm gives a really distinctive expertise, one I deeply worth. The Scheufele Household stands out with their distinctive open-mindedness and unbiased spirit; their humility and dedication to their craft function a steady supply of inspiration. Their approachable nature is refreshingly totally different. Working inside such a close-knit household setting is a particular expertise, the place every mission is rigorously chosen and executed with shared enthusiasm. A real sense of unity permeates the groups, binding them collectively in a standard goal.
Regardless of having round 800 workers members on the headquarters and 2000 worldwide, there may be an simple ambiance of mutual help and solidarity. Our dedication extends past firm; the real ardour that drives us makes us extra than simply colleagues, we’re a close-knit household. This household spirit transcends all boundaries, and we really feel the artistic vitality flowing in any respect ranges of our actions, inspiring innovation and collaboration.
How did EHL put together you in your present place?
My 4 years at EHL performed an necessary position in shaping my profession into the world of buyer expertise. Throughout my Pupil Enterprise Mission (SBP), the end result of our Bachelor’s diploma, I undertook consulting work for a watchmaking model—a chance that resonated with my long-term profession aspirations.
This hands-on expertise allowed me to bridge the hole between classroom idea and real-world apply. It was an opportunity to use the information I had gathered at EHL and the insights I had gained throughout my BOSC 4 internship within the watchmaking business. In essence, this sensible software turned the cornerstone of my readiness for the skilled realm.
Furthermore, EHL’s emphasis on customer-centricity and nurturing interpersonal expertise in a various, multicultural atmosphere geared up me with invaluable instruments. Understanding and assembly buyer expectations are paramount in my position, and EHL instilled in me the flexibility to understand these wants. EHL’s international group fosters the talent to collaborate successfully with folks from all corners of the globe, have interaction in significant discussions, and, finally, exceed buyer expectations by customized experiences.
Are you able to give an instance of personalization?
Each element concerning the shopper issues as a result of it provides a private contact to the expertise. Whether or not it is their favourite pastime, alternative of wine, the title of their furry companion, or vital milestones, each bit contributes to creating an enduring reminiscence. Lately, we welcomed a pair on the headquarters who have been celebrating their twentieth wedding ceremony anniversary. They’d casually talked about this throughout a dialog with the salesperson just a few months prior. With this in thoughts, we stunned them with a heartfelt gesture—a marriage anniversary cake and an impressive reward to mark the event. The astonishment and emotional response they displayed made it evident that such consideration to element lies on the core of our buyer relationships. It is these small gestures that distinguish one firm from one other, showcasing our dedication to customized experiences.
What’s essentially the most attention-grabbing factor you might have discovered at Chopard?
I’ve the prospect to work in two totally different departments at Chopard: one targeted on retail, serving particular person clients (B to C), and the opposite on wholesale, the place our purchasers are retailers (B to B).
Embracing the dynamics of each B2B and B2C work has revealed to me the distinct but equally priceless facets of delivering a unprecedented buyer expertise. Every shopper, in their very own manner, brings a novel perspective, and I’ve gained worthwhile insights not solely into watchmaking but in addition into their numerous lives. This publicity is sort of enlightening, stimulating my steady quest to craft distinctive, customizable experiences that depart an indelible mark on our purchasers.
Participating with the intricate world of watchmaking has not solely enriched my private information but in addition sharpened my technical acumen. I’ve had the chance to get hands-on expertise in assembling and dismantling watch actions, which has supplied a deeper understanding of the intricacies of watchmaking. This newfound understanding permits me to refine my gross sales strategy when presenting timepieces, whereas additionally honing my capability for attentive listening and fostering deeper connections with each the craft and the clientele.
What makes an EHL pupil an asset to the posh business?
I believe you study one thing at EHL that makes you shine and makes you a passionate individual, and you know the way to indicate that zeal and motivation. Additionally, the very fact EHL is so multicultural, you study lots from that. You see how one can react with totally different folks. At EHL they’re all keen about various things, totally different industries, however all united by hospitality.
Jordan’s path to Chopard: A story of ardour and alternative
Within the ever-evolving panorama of the hospitality business, success tales typically emerge from sudden beginnings. It is a story of 1 such journey, the place ardour, dedication, and a contact of destiny introduced an EHL alumnus into the world of Chopard, the Artisan of Feelings. Jordan Caillet’s transition from the halls of EHL to the corridors of Chopard stands as a testomony to the transformative energy of schooling and unwavering dedication.
About EHL Group
EHL Group is the worldwide reference in schooling, innovation and consulting for the hospitality and repair sector.
With experience relationship again to 1893, EHL Group now provides a variety of main academic applications from apprenticeships to grasp’s levels, in addition to skilled and govt schooling, on three campuses in Switzerland and Singapore. EHL Group additionally provides consulting and certification providers to firms and studying facilities world wide. True to its values and dedicated to constructing a sustainable world, EHL Group’s goal is to offer schooling, providers and dealing environments which might be people-centered and open to the world. www.ehlgroup.com