I assumed it may be enjoyable to share a type of “day within the life” publish about my position as cabin supervisor. Someway it’s been greater than a yr since I did my coaching, and I used to be capable of end my 6 month probation interval simply in time earlier than all flights received placed on maintain. So I assumed I’d offer you a little bit of an thought of what my job entails now.
Let’s begin with earlier than the flight. The identical as once I was working in every other cabin, I want to verify my cabin bag is prepped and able to go, which implies ensuring my waistcoat is clear and ironed, sneakers are polished, and all different gadgets can be found. One further step I’ve now could be charging my firm offered “KIS” pill. That is an HP pill which is given to the seniors (pursers and cabin supervisors) to be used on the flights, you may test the entire passenger data in addition to plenty of particulars about every particular vacation spot, all of our manuals and way more. As a result of pandemic, we’re at the moment not utilizing our waistcoats as we’re supplied with single use disposable robes, in addition to masks, gloves and a visor. Out of behavior I nonetheless pack my waistcoat, simply in case!
I’ve to reach at headquarters 2,5 hours previous to the flight departure time – that is an extra half-hour for the supervisors and pursers. The remainder of the crew arrive 2 hours earlier than departure to start out the briefing. On this time the purser, different CSV’s and I focus on the flight. This ranges from checking if there are any particular passenger requests, any wheelchair prospects (and if any of them would possibly want the onboard cabin wheelchair), any station specifics (corresponding to recycling and separating cans in some locations) to seeing what number of particular meals now we have. At this level we’re additionally requested a “Protected Discuss” query, which could possibly be associated to the plane sort, safety or medical. We’ve to reply one query appropriately to be allowed to fly. We additionally be sure that to test the validity of every others paperwork – passport and licenses. If the purser has not pre-assigned our work positions, that is once we select them. That is all the time accomplished by seniority, and regardless of now being a CSV for over a yr, I’m usually essentially the most junior, so are typically in command of financial system. We do largely swap on the return sector of the flight, so I’ve loads of alternatives to work in enterprise class as nicely. The purser is in command of top quality, so my days of serving caviar and 2008 Dom Perignon are over for now!
As soon as everybody else arrives, we cut up up into our respective cabins and repeat the identical course of with the remainder of the crew – checking paperwork and asking a Protected Discuss questions, in addition to sharing flight data and setting expectations for the flight. As soon as we’ve completed our briefing, the pilots be a part of us to share the flight time, in addition to every other particulars we might must know, corresponding to anticipated turbulence.
Subsequent up all of us head downstairs to the bus bay, the place our crew bus is ready to take us to the plane. As soon as onboard, all of us head to our respective “station” – this implies whichever door you’re in command of that day. Lately, we additionally accumulate our disposable robes and gloves! Throughout the time previous to passengers boarding, now we have to conduct a cleansing test, which I relay to the purser, in addition to a safety search if we’re outdoors of Dubai. We additionally test all emergency tools is within the right place and is functioning appropriately – issues corresponding to the hearth extinguisher, moveable oxygen bottles, and emergency medical kits.
Roughly 45 minutes previous to the departure time, passengers are allowed to board, and because the CSV it’s as much as me to be on the door, checking boarding passes, greeting prospects onboard and welcoming again our excessive valued Skywards members. As soon as the bottom employees tell us that every one passengers are onboard, I name my staff in financial system or enterprise to allow them to know they will begin with the pre-departure service. My KIS pill must sync up with the purser’s and they’re going to additionally move on the PIL (passenger data checklist) which has any particular requests famous, corresponding to pre-ordered particular meals or prospects who’ve booked a wheelchair.
As soon as everyone seems to be onboard, it’s time to get going! Boarding will be one of the crucial hectic components of the flight, as usually folks have a tendency to return on with plenty of baggage which must be put up into the hatrack, and typically there will be individuals who haven’t travelled a lot earlier than and want help discovering their seats. We look forward to the captain’s command to arm our doorways (this implies partaking the slide raft – if there was an emergency and we wanted to open the door, the slide raft would open up) and ensure the cabin and galleys are safe and prepared for take off.
After take off, relying on the flight, we prepare for the service. This could possibly be breakfast, lunch, dinner, or a variation of various snacks, relying on the time of departure and size of flight. One of many financial system crew members is in command of the galley, so I assist everybody with organising the carts for the service. We additionally be sure that everyone seems to be completely satisfied within the cabin at the moment.
As soon as the meals are heated, we get began with delivering the service. Because the supervisor, I must have an summary of what’s happening within the cabin, so I additionally take a cart and serve prospects, in addition to chatting and attending to know our passengers. Lately it’s not fairly the identical, as not solely are we carrying our masks/robe/visor/gloves, passengers additionally must put on a masks, and typically the plane noise can drown out a dialog! We additionally attempt to minimise contact as a lot as doable.
After the service, we dismantle the carts within the galley and get to have just a little break ourselves. Often at this level I’ll have some reviews to write down (which is the place the KIS pill is available in) – issues corresponding to a buyer who requested a vegetarian meal which wasn’t loaded, or a TV which wanted to be reset. I then normally pop to enterprise or top quality for a chat with the purser to allow them to know the way every part goes, and make myself a espresso and a chew to eat. If there’s leftover meals in enterprise class after the service, the crew are allowed to eat it! We even have crew meals which can be found for us.
For the rest of the flight we’re normally within the galley, answering any name bells, and taking it in turns to ship drinks and snacks within the cabin, in addition to checking that the bathrooms are saved clear. I attempt to pop into the flight deck a minimum of as soon as per flight to get to know the pilots – they don’t see an excessive amount of of us crew in any other case! Once I labored in top quality I might spend way more time with the pilots as the primary class cabin was proper subsequent to the cockpit so I’d be taking good care of them, however now the financial system cabin is true on the different finish of the aircraft (it’s a protracted stroll …).
Relying on the flight we would have one other service, or if it’s a extremely lengthy one (ULR = extremely lengthy vary, corresponding to Australia or the US) we cut up into shifts and have a break in our bunks to sleep. Earlier than lengthy it’s time to arrange the cabin for touchdown, and I want to verify all of the expectations I set out from the briefing have been met. Since we haven’t been hiring for some time, many of the crew are fairly skilled and know their jobs nicely, which makes mine even simpler.
After touchdown, we disarm the doorways, and the passengers disembark. We do a fast test of the cabin, which incorporates ensuring no person has left any vital gadgets behind (forgotten gadgets embody: passports, cellphones, responsibility free baggage of high-priced alcohol, laptops, DSLR cameras, suitcases, child) in addition to accumulating the remaining blankets and headsets. Then it’s time to pack up our cabin baggage and get out of there!
As soon as we’re by way of customs within the airport, we choose up our suitcases and get on the crew bus to the lodge. Or if the flight is a brief one, we get the cleaners onboard and turnaround and do it yet again! As soon as we arrive on the lodge, we test in and head as much as our rooms. I’ve to “shut” the flight on my KIS pill, and as soon as that is accomplished I can lastly loosen up and get out and benefit from the layover! (Or not, if there’s a pandemic…)
I hope you loved this little glimpse of my day at work, and I’m lengthy awaiting the return of regular flights and layovers!
P.s. Observe me on Instagram, Fb & Twitter for extra day-to-day updates of the place I’m on this planet! 🙂